Cultural Integration Archives - Cavalry Management Consultants

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Who Is Your Real Boss?

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One of the questions we ask when we start working with a client is who is your real boss? Everybody everywhere has always had the same answer. It’s my Manager, it’s my President, it’s the Shareholders, and for the small companies it’s the Owners. So when I tell them they are wrong, most of them look confused, the Owners get angry. But this is what we have been taught.  And this is what I share. Who’s Your Real Boss? There is only one boss, and whether a person shines, shoes for a living or heads up the biggest corporation in the world, the boss remains the same.  IT’S THE CUSTOMER. They are the people who pays everyone’s salary and who decides whether a business is going to succeed or fail.  And they do not care if a business has been around for 100 years.  The minute it starts treating them badly…

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The Costly Impact of Poor Communication

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Lack of communication in the workplace is more than just a minor problem to your company. From my experience – few companies and teams communicate well. When left unmanaged, lack of communication will be the direct cause of numerous problems that can cause dysfunction among the ranks, dissatisfaction among employees, and even drive away customers. In short, lack of communication will really do some damage to your business. Whether you are just developing your company’s culture, or if you are trying to build upon and maintain it, it is vital to keep communication open in the workplace. Most successful companies are quick to acknowledge that there would be no happy customers without happy employees. Businesses who cultivate a culture that is open where employee team members can share their concerns and ideas enjoy lower employee turnover rates and higher customer satisfaction levels. The correlation is not just a coincidence; employees who…

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